Privacy Policy

1. Introduction

This Privacy Policy explains how RobThumbnail ("we", "us", or "our") collects, uses, and protects your information when you use our website and services at robthumbnail.com (the "Service").

RobThumbnail is an AI-powered studio that helps you create thumbnails for Roblox games. We are not affiliated with, endorsed by, or sponsored by Roblox Corporation.

By creating an account or using the Service, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Account Information

When you register with an email address and password, or sign in with Google, we collect and store:

• Your email address and display name
• A securely hashed version of your password (we never see or store your password in plain text)
• Your Google account identifier, if you sign in with Google
• Your profile picture, if you upload one

Chat History and Conversation Data

The Service works through conversation: you describe what you want, and the AI generates and refines thumbnails based on your instructions. To let you revisit and continue your work, we store your conversation history in our database, associated with your account. This includes:

• The prompts and messages you send in the chat
• The AI's replies and the images it generates
• Metadata about generation jobs (for example, model, size, and status)
• Images you upload as references, and the generated images themselves, which are stored in cloud object storage

You can delete individual conversations from your history at any time, and deleting your account removes your conversation history with it (see Section 8).

Analytics Data

We use Google Analytics and Microsoft Clarity to understand, in aggregate and anonymous form, how visitors use the Service — for example which pages are visited, how features are used, and where visitors encounter problems. See Section 5 for details and opt-out options.

Payment Records

Subscriptions and credit packages are processed by our payment service provider (such as Stripe) on their own secure checkout pages. We never receive or store your full card number. We do store records of your purchases — such as the plan purchased, billing status, and invoice identifiers — to deliver credits and provide support.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service, including your chat history and generated images
• Process your prompts with third-party AI providers to generate thumbnails (see Section 4)
• Manage your account, authenticate you, and keep your account secure
• Process payments, deliver purchased credits, and prevent fraud and abuse
• Send you transactional emails (for example verification, password reset, and receipt emails)
• Send you our newsletter, if you are subscribed (new accounts are subscribed automatically and can unsubscribe at any time via the link in every email)
• Analyze, in anonymous and aggregate form, how the Service is used so we can improve it
• Detect, prevent, and address technical issues, abuse, and violations of our Terms of Service

We do not sell your personal information.

4. AI Processing

To generate thumbnails, your prompts and any reference images you provide are sent to third-party AI model providers. These providers process your inputs to generate results on our behalf, under their own terms and privacy policies. Please do not submit personal or sensitive information in your prompts that you would not want processed in this way.

5. Analytics Services

We use two analytics services, both configured for anonymous, aggregate analysis. We do not use them to identify individual users, and we do not run advertising or cross-site tracking.

• Google Analytics (Google Ireland Limited / Google LLC) — helps us count visits, understand traffic sources, and measure feature usage. Google Analytics uses cookies and similar identifiers, and may collect device, browser, and approximate location information. See Google's privacy policy and the Google Analytics opt-out browser add-on.
• Microsoft Clarity (Microsoft Corporation) — provides anonymized heatmaps and session recordings that show us how pages are used and where visitors get stuck. Clarity masks the content you type, and its data cannot reasonably be used to identify you. You can opt out by blocking clarity.ms in your browser.

You can also control these tools through your browser's cookie settings — see our Cookie Policy.

6. How We Share Information

We share information only with service providers that help us operate the Service, each acting on our behalf:

• AI model providers — to generate images from your prompts (Section 4)
• Cloud storage providers — to store generated and uploaded images
• Payment providers (such as Stripe) — to process payments
• Email delivery providers (such as Resend) — to send transactional emails and newsletters

We may also disclose information if we believe in good faith that it is required by law, legal process, or to protect the rights, property, or safety of RobThumbnail, our users, or others.

7. Shared Conversations

The Service lets you create a public share link for a conversation. If you do, a read-only snapshot of that conversation (including its prompts and generated images) becomes accessible to anyone who has the link, and may be indexed by search engines. Sharing is always your choice; conversations are private unless you explicitly share them, and you can disable a share link at any time.

8. Data Retention and Deletion

We retain your information for as long as your account is active or as needed to provide the Service. You can:

• Delete individual conversations from your chat history at any time
• Disable any share links you have created
• Delete your account from your profile settings — this removes your account details, chat history, and generated assets associated with your account

When required by law (for example invoicing records), some information may be retained for a longer period.

9. Your Choices

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at support@robthumbnail.com or use the contact form. You can also:

• Unsubscribe from the newsletter at any time via the link in every email
• Opt out of Google Analytics and Microsoft Clarity as described in Section 5
• Manage cookies through your browser settings

10. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (HTTPS), hashed passwords, strict access controls on our database and storage, and authenticated access to your conversation data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. International Transfers

Our service providers and infrastructure may be located outside your country. Where required, we rely on appropriate safeguards such as standard contractual clauses to transfer personal information.

12. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, contact us at support@robthumbnail.com or through the contact form.